FAQ

  • What are the check-in and check-out times?

    Our check in time is 4pm. Please message us 15 minutes before your arrival so we can meet you in the car park.

    Our check out time is 10am.

  • Is there parking onsite?

    We have a large onsite car park on the left hand side at the end of the drive way. This is also where the EV charging point is located.

  • Are dogs allowed?

    All our cottages are dog friendly, all we ask is that they don’t go on the furniture.

  • What is your cancellation policy?

    We require a 25% non refundable deposit at the time of booking. The remaining balance must be paid at least 6 weeks before the arrival date.

    If you cancel the booking at least 6 weeks before your arrival date you will not have to pay the remaining balance.

    If you cancel within 6 weeks of your arrival date you will be liable for the full booking amount.

  • What payment methods do you accept?

    We accept online payments for cottage and wedding bookings using Mastercard and Visa via our third party booking platform Supercontrol and Holiday Renta Payments.

    Payments for products on our online shop and onsite bar are made via a Square payment provider and we accept Visa, Mastercard and Amex.

  • Where are you located in Cornwall?

    We are located in the middle of West Cornwall, 7 miles to either coast, between Falmouth and Truro. Our What3Words location is ///sideburns.cable.stole